Terms of service
Online Shopping Terms & Conditions
All orders and purchases made through Anne Harris (anneh.com.au) online shop are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
This site is owned and operated by Anne Harris. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
Anne Harris (anneh.com.au) may correct errors or inaccuracies and change or update information on this site at any time without notice, including in respect of prices and availability of items. All prices listed on this page are in Australian dollars and all charges will be processed in Australian dollars. All prices listed on this page are subject to confirmation. Anne Harris (anneh.com.au) will notify you by email if the confirmed price of an item you have selected differs from the price listed on the page or on your purchase order. Anne Harris reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Anne Harris will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Anne Harris will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery Anne Harris will notify its customers within 5 business days.
Delivery Time
Goods will be shipped via courier or Australia Post. Once payment has been received and processed, goods will be shipped, please allow up to 20 business days, some items listed are custom made to order by local Australian businesses, so we take all care to make the delivery process as fast as possible, allowing for fair working conditions and ensuring all people in the creation chain are fairly paid.
Export Restrictions
Anne Harris will deliver to addresses within Australia and designated Overseas countries. Note Baskets may not be shipped outside of Australia.
Privacy
Anne Harris is committed to complying with Australian Commonwealth legislation (http://www.privacy.gov.au/) governing privacy of personal information by businesses. Anne Harris is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
Security
All payments are secured using PayPal and Shopify, this ensures all payment details sent via the internet will be as per PayPal's or Shopify's operating terms and conditions.
Refunds
Defective items will be replaced or refunded. Anne Harris will not process Refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to sales@anneh.com.au within 30 days of receipt of purchase.
In the event that Anne Harris chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.
Shipping Policy
- We only ship within Australia and designated Countries.
- We CANNOT ship baskets to Countries outside of Australia.
- Delivery is via third party courier or Australia Post.
- Most deliveries are sent Australia Post unless it is decided by Annies Workroom that a courier would be a better choice.
- Shipping address cannot be changed once order(s) has been shipped.
- As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior to or during delivery.
- If you require the goods to be sent express post or registered post, you must notify and pay a surcharge on the placement of the order.
- Orders cannot be cancelled once the order has been shipped.
- Shipping time may vary depending on your location, please allow 10 – 15 days for delivery within Australia and we will advise estimate shipping times depending on the country outside of Australia.
- Shipping charges are determined by packing size, weight and delivery location.
Workshops
If you are unable to attend your booked workshop, you are able to receive a credit note for the full amount paid if you give us at least 28 days notice via email before the date of your booked workshop. All workshop bookings are non-refundable. Credits issued will be valid for 12 months and can be redeemed on any in-person workshop or online training.
In the event that government restrictions force the cancellation or postponement of workshops, as they did in the first half of 2020 with COVID19, students will be offered the option of a credit or alternative online solution, or to reschedule when workshops are able to resume again.
Online Courses/Workshops: Due to the digital nature of these we do not offer refunds.
We reserve the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances, including any Covid related issues. In the event of a course cancellation, we will offer you the option to transfer to another date, choose an online workshop instead or to receive your fee paid in credit for a future workshop booking. We are unable to compensate for any other costs incurred, such as flights and accommodation. Participants will be notified via email, so please make sure the email you submit is valid and that you check it regularly in the lead up to the workshop.
Transfers for in-person workshops are available for medical reasons only, you will need to submit a medical certificate and notice must be given at least 48 business hours before the start time of the course.
We cannot accept responsibility for changes to work commitments or other personal circumstances. Only one transfer is allowed, and it must be used within 3 months of the original course date. A refund option is not offered on an already transferred course.
Substitutions
You may substitute another person in your place if you give us at least 24 hours notice before the start time of the course/workshop or training session. If you’re substituting, you’re in charge of organising that, and all parties will be required to e-mail us at sales@anneh.com.au so that we can start pre-workshop work.
Non-Attendance / No Show
If you fail to attend a course, the course fee will not be refunded or transferred to another date. We will attempt to send you a 72-hour course reminder to your nominated email address, but cannot guarantee its delivery – it is your responsibility to remember the course dates you have registered for.
Photography
During all workshops, I will request permission to take photographs of classes for use on my website and social media for promotional purposes. If you do not wish to be photographed, that’s no problem at all, please let me know at the time.